Payment Policy
At Workplatform Ltd, we provide a secure and convenient way to pay for your orders through our online store. All online payments are securely processed by Stripe Payments, a leading global payment service provider.
Payment Methods
We accept the payment methods available at checkout through Stripe. Available payment options may vary depending on your location, device and the nature of your order.
The total amount payable, including any applicable delivery charges, will be clearly displayed before you complete your order.
Secure Payments
All online payments are processed securely through Stripe's payment infrastructure. Payment information is encrypted and handled in accordance with applicable payment security requirements.
Workplatform Ltd does not have access to or store your full payment card details.
When Payment Is Taken
Payment is normally taken at the time your order is placed through our website.
Your order will only be processed once payment has been successfully authorised and confirmed.
If payment cannot be authorised or is declined, your order may not be accepted or processed. Please check that your payment details are correct or try an alternative payment method.
Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation by email containing details of your purchase.
Receiving an order confirmation confirms that we have received your order and payment. Orders remain subject to product availability and our applicable terms and conditions.
Pre-Orders & Out-of-Stock Products
Where products are available to pre-order or are listed as out of stock, payment for the order can still be placed unless otherwise stated.
Pre-ordered products will be dispatched as soon as they become available.
The time taken for a refund to appear in your account may vary depending on your payment provider or bank.
Payment Security
Stripe uses industry-standard security measures designed to protect payment information and help prevent unauthorised transactions.
For more information about how Stripe processes payments and payment information, please refer to Stripe's own terms and privacy documentation.
Payment Issues
If you experience an issue while making a payment or believe you have been charged incorrectly, please contact Workplatform Ltd as soon as possible with your order details.
Workplatform Ltd reserves the right to cancel or decline an order where payment has not been successfully authorised or where there are reasonable grounds to suspect fraudulent or unauthorised activity.
