FAQs

We hold the UK's largest stock of Genie material lifts, so in-stock orders qualify for free next working day delivery when ordered by 10:00 am Monday to Friday, subject to stock availability and delivery location.

Yes — delivery is free on all Genie material lifts to UK mainland addresses.

Absolutely. You can collect from our showroom at Redgate House, Willow Farm Business Park, Castle Donington. Just let us know when you place your order.

If your order contains both in-stock and backordered products, you have two delivery options: Seperate Delivery -
Your in-stock products will be dispatched immediately, with the backordered products sent seperately when they become available. Where seperate shipments are required, additional delivery charges will apply. Combined Delivery -
You can choose to have your complete order held until all products are available. Your entire order will then be dispatched together, meaning you will only pay one delivery charge where applicable.

We accept all major credit and debit cards, and bank transfer. Finance and leasing options are also available through our partner dLL.

Trade customers can apply for a credit account. Get in touch with our sales team and we will guide you through the application.

You can toggle between Ex VAT and Inc VAT pricing using the switch at the top of any page.

Please refer to our Returns Policy, available under the Support dropdown, for full details. If you require any further information or have any questions, please don’t hesitate to get in touch with us.

Once the returned equipment has been inspected, refunds are processed within 5 working days to the original payment method.

Yes — our annual Genie service plan includes two LOLER inspections every year alongside a minor and a full service, keeping your equipment legal and performing at its best.

Our parts team can identify any Genie part from your machine serial number, or you can use the Genie parts look-up system on our website.

Every new machine we sell comes with the full Genie manufacturer warranty. If you are unsure of your warranty status, send us your serial number and we will check for you.

Call us on 01332 977877 or use the contact form and our in-house engineering team will arrange a visit.

Genie operator, parts and servicing manuals are available through the support section of our website, or we can send you the right manual for your machine on request.

Contact our sales team with your order reference and we will give you an immediate update, including tracking details where available.

Contact our sales team with your order reference and we will give you an immediate update, including tracking details where available.

Yes — attachments and accessories can be added to any machine order and will ship together where possible.

No — you can check out as a guest. An account makes reordering parts and tracking previous purchases easier though.

Use the “Forgotten password” link on the sign-in page and we will email you a reset link.

Sign in to your account to update your details, or contact us and we will update them for you.